Augustin Systems

Effective Date: March 3, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Augustin Systems (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers, SMS consent records, or communication preferences, with any affiliates or third parties for marketing or promotional purposes.

All SMS originator opt-in data and consent records are kept strictly confidential and are used solely to provide our direct services.

1. Introduction

This Privacy Policy describes how Augustin Systems collects, uses, stores, and protects personal information when you visit our website, use our services, or interact with us.

We operate from Ottawa, Ontario, Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and other applicable privacy laws.

By using our website or services, you consent to the collection, use, and disclosure of your information as outlined in this Policy.

2. Information We Collect

Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Business name

• Service details submitted through forms

• Appointment details

• Billing and subscription information

• Communication consent records (SMS, email timestamps, IP logs)

Billing & Payment Information

Payment information is processed securely through third-party payment processors such as Stripe. We do not store full credit card details on our servers.

Technical & Analytics Information

We may collect:

• IP address

• Browser and device type

• Pages visited

• Interaction data

• Cookies and tracking technologies

This information helps us improve performance, security, and user experience.

Customer Communication Records

• Chat conversations

• Support messages

• Appointment confirmations

• Review requests

• Feedback submissions

3. How We Use Your Information

We use collected information to:

• Deliver website design and automation services

• Process payments and subscriptions

• Send appointment confirmations and reminders

• Provide SMS and email communications (with consent)

• Manage review and follow-up systems

• Improve platform performance

• Maintain compliance records

• Prevent fraud and ensure system security

• Meet legal and regulatory obligations

We only collect and use personal information necessary to provide our services.

4. SMS Messaging & CASL Compliance

Text Messaging Terms

By providing your phone number and opting in, you agree to receive text messages from Augustin Systems related to:

• Appointment confirmations

• Appointment reminders

• Scheduling updates

• Customer service responses

• Service notifications

• Promotional communications (if marketing consent is given)

Consent & Record Keeping

• SMS messages are sent only after express consent

• We maintain timestamped opt-in records

• Consent is never pre-checked or implied

• We comply with CASL and applicable telecommunications regulations

Opt-Out

• You may cancel SMS messages at any time by replying “STOP”

• You may unsubscribe at any time

• Requests are processed immediately

• No further messages will be sent unless you re-opt in

Message Frequency

• Message frequency varies based on your interaction with our services

• Standard message and data rates may apply

• Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with trusted service providers (such as SMS delivery infrastructure or payment processors) strictly for operational purposes.

SMS opt-in data and consent records will not be shared with third parties outside of message delivery requirements.

5. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share limited information with:

Service Providers

• Payment processors (e.g., Stripe)

• CRM and automation infrastructure providers (e.g., GoHighLevel / Lead Connector)

• SMS delivery providers

• Hosting and analytics providers

These providers are contractually obligated to safeguard information.

Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights or safety.

Business Transfers

If Augustin Systems undergoes a merger, acquisition, or sale of assets, personal information may be transferred, subject to continued protection under this Policy.

6. Data Storage & International Transfers

Our service providers may store or process data in Canada, the United States, or other jurisdictions.

When data is transferred outside Canada, we ensure appropriate contractual safeguards are in place to maintain privacy protection standards consistent with Canadian law.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain compliance records

• Meet legal obligations

• Resolve disputes

Upon account cancellation, data may remain in secure backups for a limited period before permanent deletion.

8. Data Security

We implement reasonable safeguards including:

• Encrypted data transmission

• Secure authentication systems

• Restricted access controls

• Ongoing system monitoring

• Secure hosting environments

While we take commercially reasonable steps to protect your information, no system is completely immune from risk.

9. Cookies & Tracking Technologies

We use cookies and analytics tools to:

• Analyze website traffic

• Improve user experience

• Enhance performance

• Measure effectiveness of marketing efforts

You may disable cookies in your browser settings, though some features may not function properly.

10. Your Rights Under Canadian Privacy Law

Under PIPEDA, you have the right to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent (subject to legal limitations)

• Request deletion where legally permissible

• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Policy applies only to information collected by Augustin Systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

Continued use of our services constitutes acceptance of the updated Policy.

13. Contact Information

Augustin Systems

Ottawa, Ontario, Canada

Phone: 343-201-1132

Email: [email protected]

Website: augustinsystems.com

If you have any questions about this Privacy Policy or your personal information, please contact us directly.